FAQ

To purchase a Royal Life Saving (RLS) eBook:

  • At the Royal Life Saving eBook store, select item you want to purchase
  • On single product page, click BUY NOW button.
  • Follow prompts to submit credit card details, email address and confirm purchase
  • View screen confirming successful purchase
  • Go to your inbox, open email from Royal Life Saving Australia and click on Login button to access your eBook
  • Enter email address
  • Click View or Download button
  • At the VitalSource homepage there are 2 options:
    • Option 1: Recommended: Enter email andfollow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.
  • Commence Reading

When you enrol into your course with Royal Life Saving, including Life Saving Victoria, access to your eBook will be granted automatically.

For students enrolled in a course with NSW, ACT, TAS, SA, NT, and QLD follow the below steps:

  • Navigate to your Learner Portal home page
  • Select Current Activities
  • Access the eBook via the Resources and then Unit of Competency Resources tab.
  • Click the Download icon (follow any additional prompts)
  • At the VitalSource homepage there are 2 options:
    • Option 1: Recommended: Enter email and follow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.
  • Commence Reading

For students enrolled in a course with Victoria follow the below steps:

  • Navigate to your Learner Portal
  • Select My Enrolments
  • Select the applicable course, e.g. Pool Lifeguard
  • Select Access/Launch eBook
    • (follow any additional prompts)
  • At the VitalSource homepage there are 2 options:
    • Option 1: Recommended: Enter email and follow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.
  • Commence Reading

Please contact Royal Life Saving at helpdesk@rlssa.org.au or 8217 3110

Contact us

There are 3 options here depending on your situation:

Option 1:
Through the Royal Life Saving eBook store/web page you can:

  • Select Login(top right of website masthead)
  • Enter email address. You are then presented with a screen notifying that you will receive an email to Login
  • Click View or Download button
  • If you have already created a full account with VitalSource you should be able to immediately access your eBook. If you do not have a full account, there are 2 options:
    • Option 1: Recommended: Enter email and follow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.

Option 2:
Through VitalSource Bookshelf directly (for those who have created full account with VitalSource)

  • Follow the prompts (enter email address and password) on the VitalSource Bookshelf landing page
  • Navigate to your library
  • Select the appropriate eBook

Option 3:
Through the Learner Portal associated with your training course (for those accessing an eBook as part of their enrolment in an RLS course)

For students enrolled in a course with NSW, ACT, TAS, SA, NT, and QLD follow the below steps:

  • Navigate to your Learner Portal home page
  • Select Current Activities
  • Access the eBook via the Resources and then Unit of Competency Resources tab.
  • Click the Download icon (follow any additional prompts)
  • At the VitalSource homepage there are 2 options:
  • If you have already created a full account with VitalSource you should be able to immediately access your eBook. If you do not have a full account, there are 2 options:
    • Option 1: Recommended: Enter email and follow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.
  • Commence Reading

For students enrolled in a course with Victoria follow the below steps:

  • Navigate to your Learner Portal
  • Select My Enrolments
  • Select the applicable course, e.g. Pool Lifeguard
  • Select Access/Launch eBook (follow any additional prompts)
  • At the VitalSource homepage there are 2 options:
    • Option 1: Recommended: Enter email and follow prompts to create a full account with VitalSource Bookshelf. This will enable you to access your eBook(s) via direct login in future. You will also be able to download the VitalSource Bookshelf app to read on phone/tablet and offline.
    • Option 2: Click ‘Continue without an Account’ and follow prompts to access your eBook.
  • Commence Reading

If you have purchased your eBook, i.e. not rented, there is no access end date.

If a customer purchases the current edition they will have access to that Edition until a new Edition is published. For example if a customer purchases 1st Edition in 2023 and a 2nd Edition is published in 2028, the customer would need to make a new purchase to access the 2nd Edition.

Any updates to the Edition originally purchased will be pushed through automatically to the eBook that is accessible in the customer’s VitalSource Bookshelf library.

For purchases not connected to a training course enrolment:

You may cancel your Royal Life Saving eBook purchase and request a refund within 14 days of your initial purchase (some exclusions apply), provided that:

  • You have not viewed and/or printed, in total, more than twenty percent (20%) of the eBook.
  • You have not yet used the access code for any online resource that may be included with your eBook purchase.

If you purchase a Royal Life Saving eBook, request a refund, and then purchase the same eBook again, you will not be eligible to request any further refunds for that eBook.

You can request a refund by completing the Contact Us form connected to the Product Support link at the bottom of the Royal Life Saving eBook Store home page. At Enquiry Type select ‘eBooks’ from the drop-down menu and provide as much information as possible in the Comment section.

For purchases connected to a training course enrolment, please refer to the terms and conditions and/or refund policy of your enrolment with the applicable Royal Life Saving / Life Saving Victoria State or Territory Office and follow up with that office accordingly. (Your eBook purchase is part of your course enrolment)

At this stage you cannot purchase RLS eBook outside of Australia, other than from New Zealand.

We support payment by credit card (Mastercard or Visa).

You will receive a tax invoice generated out of our payment gateway, Stripe. This will be emailed to you

The quoted price on the Royal Life Saving eBook store/web page includes GST.

The quoted price on the VitalSource Bookshelf store includes GST.

Your invoice will indicate if that price included a GST component or not.

If you have been supplied access to your eBook through your enrolment in a Royal Life Saving / Life Saving Victoria training course, the price for the eBook is included in your course fee. GST is not applicable.

If renting your eBook(s) the price quoted will include GST.

Yes, you can. If you wish to purchase eBooks in bulk, please click on the ‘Buy or Rent Multiple Copies’ button and fill in the form which comes directly to the Royal Life Saving National Office. We will get in touch with you and facilitate the transaction.

Yes you can. If you wish to rent a Royal Life Saving eBook, either single or multiple copies, please click on the ‘Buy or Rent Multiple Copies’ button and fill in the form which comes directly to the Royal Life Saving National Office . We will get in touch with you, give you the pricing, and facilitate the transaction.

You can rent Royal Life Saving eBooks for the following periods: 7 days, 30 days or 90 days.

The time period begins when the eBook is first accessed. The book is accessible during the period on up to 4 devices (2 computers AND 2 mobile devices) and once the time period has elapsed the book is no longer accessible.

Rental fees vary depending on the product/eBook. We will provide you with the fees upon receiving the form attached to the ‘Buy or Rent Multiple Copies’ button.

If you wish to purchase eBooks as a gift, click on the ‘Buy or Rent Multiple Copies’ button and fill in the form which comes directly to the Royal Life Saving National Office. We will get in touch with you and facilitate the transaction.

You can print 2 pages of your RLS eBook.

You can redeem a code directly in Bookshelf by clicking the ‘Redeem’ button on the VitalSource Bookshelf home page (top right) and following the prompts.

An eBook (also known as a digital textbook or eText) is a digital, downloadable version of a printed textbook. eBooks can generally be read online or offline through any supported device (PC, Mac, Smartphone, or Tablet running iOS or Android). eBook readers have interactive features including highlights, notes, flashcards, embedded video, and read aloud that allow for an engaging reading experience. Royal Life Saving delivers our eBooks using the VitalSource platform, which can be read in any web browser or using the VitalSource Bookshelf app.

Our eBooks are published as Reflowable Textbooks, in a format known as ePUB. The text is responsive so the font size can easily be adjusted no matter the size of the screen. In contrast, a PDF is a fixed layout which means that the text is fixed and the screen size determines the size of the text

PDFs can be difficult to read on smaller screens, where zooming in to make text larger results in needing to scroll sideways to read the lines in paragraphs of fixed width. Utilising the ePUB format allows our textbooks to be easy to read and follow on a range of devices – you can read our eBooks on phones or tablets of any size, as well as computers

Read your textbooks on any computer, tablet or mobile phone. VitalSource Bookshelf is compatible with both Macs and PCs as well as iOS, Android, Kindle Fire, and Chromebook devices.

Yes. You will be able to download and access your eBook onto 2 computers AND 2 mobile devices using the VitalSource Bookshelf app.

You do not have to be connected to the internet to access your eBooks. To access your eBooks offline, you will need to download the Bookshelf app onto your computer, tablet or mobile device. To download the Bookshelf App, create a Bookshelf account and follow the prompts to download the app. The Bookshelf app is also available through various app stores.

Royal Life Saving is committed to making it easier to access your learning materials quickly from anywhere, so we have converted the latest editions of our textbooks into digital eBooks. We have partnered with VitalSource to distribute our eBooks in accordance with industry best practices.

VitalSource is one of the leading providers of digital course materials in higher education. They are an authorized distributor for over 1,000 publishers and manage over 1 million textbooks. Nearly 1M students purchased from the VitalSource store in 2020.